[chiyasavari]

Hi,

I have a loan with your institution and a direct debit set up for payments. This month, the direct debit was processed on 26/03/2025, but the funds were returned to my account after 24 hours. I would like to make a payment for this month to avoid any missed payments.

[ChristopherP]

@chiyasavari Hey there, thanks for getting in touch!

I'm sorry to hear about that. If you call the Loans team on 0345 600 6016 (Mon - Fri: 8am - 8pm Sat - Sun: 9am - 2pm) they'll be able to process the payment for you.

We appreciate you getting in touch to let us know. Have a lovely weekend 😊