[Jessica2014]

Your are taking £25 payments off my a
bank account even though my credit card balance zero

[ChristopherP]

@Jessica2014 Hey there, thanks for getting in touch!

If your balance is zero, then no payment will be required. However, if your balance was reduced to zero whilst we were in the process of collecting a direct debit for example, then it may be taken.

Has the payment been taken from your bank?

[Jessica2014]

My balance was zero before the £25 was taken off my account , I have checked my account and it’s been taken out . Can this be put back into my account as I don’t owe you anything

[ChristopherP]

@Jessica2014 Sorry about that. If you call the Credit Card team, they'll check this for you. You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

Sorry for any inconvenience caused.