[CSmallbone]

I applied for a money transfer last week and it went through but I’ve seen the money has gone back on the credit card and not in my bank. Why would this be?

I tried again today but it was declined. Any help?

[ChristopherP]

@CSmallbone Hey there, thanks for getting in touch!

Sorry to hear about this. You'll need to call us for this. You can reach the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

Sorry for any inconvenience caused.