Hi, my fixed rate bond matured today and last week I instructed you to reinvest in another FR Bond @4.40% that you where offering. Looking at my banking app it is now sat in an account at just over 1%, when will it be transferred over please?
Fixed rate bond
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@BeverleyBeedham1971 Hey there, thanks for getting in touch!
Your new fixed rate term will begin on the date your existing term ends. If your term has already ended it will begin once your reinvestment request has been processed.
If you'd like to discuss this in more detail, please call the Savings team on 0345 678 5678 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and they'll be happy to check this for you.
If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here