[DARRENSCOTT84]

hi there,

i recently did a balance transfer from my old natwest card to Tesco and was accepted.

i noticed that my old natwest account is still showing the balance.

can you please confirm when the balance will officially move over to my tesco card?

thanks
Darren

[ChristopherP]

@DARRENSCOTT84 Hey Darren, thanks for getting in touch!

It can take up to 3 working days for a Balance Transfer to process.

When did you make the transfer?

[DARRENSCOTT84]

hi christopher, i submitted it last wednesday morning.

[DARRENSCOTT84]

any update?

[ChristopherP]

@DARRENSCOTT84 Thanks for clarifying. In that case, it's best to call us so the Credit Card team can check why it hasn't processed yet.

You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

Sorry for any inconvenience caused.