[NyeM]

I have been trying to apply for a loan online, but when I have logged into my online account, I get a message that I need to check there isn’t more than one name, email address or phone number registered. I have checked and there isn’t, but I am not able to progress passes this point. Help please

[ChristopherP]

@NyeM Hey there, thanks for getting in touch!

I can imagine this must be frustrating. However, if you've checked and all of your details are up to date, then it's best to call us and my colleagues will be able to help.

You can reach the Technical Helpdesk on 0345 300 3511, available 8am - 9pm Monday to Friday, 8am - 6pm Saturday and Sunday, and they'll be happy to help.

Sorry for any inconvenience.