[ChristopherP]

Hey everyone, please find below a list of queries that can be serviced here via private message. To chat to us privately, please click here. If your query is not listed, then we may need to ask you to call us to resolve it. However, don’t be afraid to ask us if you’re not sure! If we do ask you to call us, it’s because we’re limited by our security measures.

What we can help with for Credit Cards

• Checking 0% periods on account
• Opt out of credit limit increase
• Order pin reminder
• Refund fees and charges
• Reissue statement
• Reset online security (post Temp Security Number)
• Place a temporary block on account (can only remove a block by calling)
• Fees & Charges query
• Direct debit query (can confirm if active only)
• Interest rate
• Update on application
• Remove payment hold

What we can help with for Loans

• Update on application
• Confirm interest Rate
• Early settlement figure
• Cancel loan application
• Provide loan balance

What we can help with for Savings

• Order cheque book/pay in book
• Order PIN reminder
• Re-order statement
• Request R85
• Security online security
• Confirm interest rate
• Application updates

[25H]

Hi Christopher P,
Is there an issue with online banking today?
I've tried logging in online via my usual computer. I get a message that a 'One Time Access Code' needs to be sent to me via text but it doesn't arrive. The mobile number is correct. I've had these before with no trouble. My account is not blocked either.
Can you help?

[ChristopherP]

Hey there @25H , great to see you back in the Community! I'm sorry to hear that you're having an issue accessing your account.

There are no reported incidents with Our Banking at this time. If you've tried to use a different web browser, and tried turning your phone off/on and the problem still persists, please call us on 0345 300 3511, available 8am - 9pm Monday to Friday, 8am - 6pm Saturday and Sunday and my colleagues will be happy to help.

I hope you get it all sorted.