[denise1278]

I have been trying to place a transaction and although I authorised it in the app it declined it, can you help please?

[denise1278]

Who answers you on here??? I thought this was a chat function to liase with customer services 🤷🏻‍♀️

[ChristopherP]

@denise1278 Hey there, thanks for getting in touch! I've merged both of your threads together. We don't have a live chat facility, but we answer as quickly as we can.

There could be several reasons why we'd decline a transaction, you can read more about these here.

If you'd like us to check to make sure there is nothing preventing you from using the card, please send a private message.

[denise1278]

@ChristopherP how do I sent a private message as would be useful to be able to find out the problem as would like to process the transaction

[ChristopherP]

@denise1278 You should click here to send a private message.