I used to log in using my username and password. Now I have to input my username and password to access another page, where I have to input exactly the same information to get into my accounts. Is this a virus, secretly collecting my login details? I don't have the same problem using the phone app, just the laptop browser, which has been scanned with two virus scanners.
Last edited by DnM; 23-05-25 at 14:43.
Reason: typing error
Sorry to hear about this. It sounds like it may just be a bug. To be on the safe side, log out, clear cache/cookies and when logged back in, change your password.
Thanks. I clear my cache every time I close my browser, so that I can't be tracked by all and sundry. That's unlikely to be the solution. FYI, I also tried the Tesco Bank helpline, where the agent told me that my browser, Firefox, did not work with the internet bank (Safari is also unusable, I was told, which is probably news to all Apple account holders). This is clearly not true, as I have been using Firefox to access my accounts ever since I opened my Tesco accounts, years ago. However, I tried the helpline recommendation to use MS Edge instead, and I only had to log in once instead of twice. There was presumably some upgrade at the bank recently that disagrees with Firefox.
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We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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ChristopherP
