[Shugmo]

I have just been informed that a festival I was attending has been cancelled.

Do I have to wait until the start date of the festival to make a chargeback?

[ChristopherP]

@Shugmo Hey there, thanks for getting in touch!

I'm sorry to hear this. Have you contacted the organisers and asked them to refund you?

[Shugmo]

@ChristopherP

The tickets were purchased through an agent.

The agent has said the organisers aren't refunding money.

[ChristopherP]

@Shugmo Thanks for clarifying.

You can find all of the information you need and raise a claim through the link below. I hope you get it all sorted

https://www.tescobank.com/help/chargeback/