Card transactions notifications

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  • Maidenheadsu's Avatar
    Fresh Eyes
    I have just got a new Tesco credit card and for some unknown reason it will not notify me when I have used my card. I have tried everything suggested turning on notifications in the mobile app turning it off and I still cannot get a notification. I have a Sainsbury’s Which I have hoped Tesco’s will replace a Marks & Spencer‘s and a Waitrose when I use any of those three cards I haven’t even left the shop when I’m told I have just used my credit card to me this is a very safe way of using however much I try the Tesco’s card will not do this. I am now seriously thinking of returning the card after my first statement because to me it’s important to know when the card is used. I hope this is making some sort of sense and I would dearly like someone to inform me how I can get a text message. Sim message whatever you are notification whatever you wish to call it onto my watch onto my phone into my hearing aids Which will allow me to know my card has been used
  • 2 Replies

  • ChristopherP's Avatar
    Your Community Expert
    @Maidenheadsu Hey there, thanks for getting in touch!

    I'm sorry to hear about this issue you're experiencing. Is this a brand-new account, or does it relate to a replacement card on an existing account?



    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here


  • Maidenheadsu's Avatar
    Fresh Eyes
    @Maidenheadsu

    - - - Updated - - -
    @ChristopherP From Maidenheadsu = it’s a new account & a brand card. I have managed to get notifications on my iPhone when I’ve used the card but I can’t get any sound to an alert me, as I’ve said my other cards alert with sound & notifications.

Need some help?