[Lucy_F]

We're aware of an issue with our notification system which means that customers stop receiving spending alert notifications after their credit card number has been changed.


Unfortunately, switching the notifications on and off in the Mobile App or Online Banking won't fix this.


We’re sorry for any inconvenience this issue may be causing you, and we hope to have it sorted soon.


Thank you for your patience.

[LisaLisa]

@Lucy_F is there an update on when this will be fixed please?

[Lucy_F]

Hi @LisaLisa , thank you for your question. Unfortunately, we still don't have a date as to when this issue will be resolved, but our team are working hard to resolve the issue as quickly as possible. Sorry for any inconvenience this has caused you.