So I have had my loan paid in on 22nd may but had no letters with starter pack or anything come through yet and I don't remember when my first payment is as I carnt access anything until I have my pack through post with my loan reference number on ruffly how long can the pack take to receive as its been over a week
Your welcome pack can take 7-10 working days to arrive in the post and will confirm your payment dates and include the information you need to register for Online Banking.
If you'd like to know the monthly payment amount and date before receiving your paperwork, you can call our Loans Team on 0345 600 6016 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and one of my colleagues will be happy to help.
@Natjh1
Sorry to hear that. In that case, please contact the Loans team and they'll arrange for another to be sent.
We're making some changes to our private messaging feature which means it's currently unavailable, so in the meantime we'll need you to call for anything urgent of account specific, I'm afraid. I understand this may be an inconvenience and appreciate your patience as we work through this.
You can reach the Loans team on on 0345 600 6016 (Mon - Fri: 8am - 8pm Sat - Sun: 9am - 2pm) and they'll be happy to help. They will also be able to confirm your details so you can register for Online Banking.
@ChristopherP
I have been trying to call since Thursday and don't get put through to anyone I still haven't recieved any info by post so I still don't know my first payment date or how much or access my loan online is there any other way of getting intouch please as I have had no letters
@Natjh1 Sorry to hear you haven't been able to get through. I've just checked, and the wait time is under 1 minute. If you give the team a call on the number I've posted above, you'll be able to speak to the team today.
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How we collect and use your personal data
Tesco Bank which is a trading name of Barclays Bank UK PLC take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Fresh Eyes
11-06-25 05:55@Natjh1 it has now been over 2 weeks and still haven't had any paperwork through the post it has been 20days
ChristopherP
