Planned maintenance
Mobile Banking will be unavailable from 10pm on Saturday 7th June to the morning of Sunday 8th June for essential maintenance. You may see a delay with any payments to and from your account during this time. Sorry for any inconvenience.

Loan

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  • Natjh1's Avatar
    Fresh Eyes
    So I have had my loan paid in on 22nd may but had no letters with starter pack or anything come through yet and I don't remember when my first payment is as I carnt access anything until I have my pack through post with my loan reference number on ruffly how long can the pack take to receive as its been over a week
  • 1 Reply

  • ChristopherP's Avatar
    Your Community Expert
    @Natjh1 Hey there, thanks for getting in touch!

    Your welcome pack can take 7-10 working days to arrive in the post and will confirm your payment dates and include the information you need to register for Online Banking.

    If you'd like to know the monthly payment amount and date before receiving your paperwork, you can call our Loans Team on 0345 600 6016 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and one of my colleagues will be happy to help.


    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here


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