I have a Tesco mobile account which I have had for years and have always paid by direct debit using my tesco credit card. It has now stopped taking the payments and I'm unable to reset it up.I've phoned Tesco mobile, they couldn't help,and said to phone Tesco Bank they couldn't help either saying you can't set up a drect debit on your credit card and to use another card or phone tesco mobile again which I did. They couldn't help they just told me to wait until 16th June and see if tesco bank hadset it up.
@suestoneman
Hey there, thanks for getting in touch!
I'm sorry to hear about this issue you're experiencing. You can't set up a Direct Debit payment from the Credit Card as it doesn't have a sort code and account number.
It sounds like they were taking a recurring card payment from the account. Are you able to remove the card details from the Tesco Mobile App and re-add them to see if that works?
I appreciate it is really frustrating to get passed back and forward, but if that doesn't work you will need to speak to Tesco Mobile as they should be able to set up a recurring card payment on their end - this isn't something that we can arrange, I'm afraid.
I hope you get it all sorted and apologise for the inconvenience and time you've already spent trying to resolve this.
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How we collect and use your personal data
Tesco Bank which is a trading name of Barclays Bank UK PLC take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community (“The Community”) is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. The Community content may be viewed by both members and non-members.
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Any reference to “we,” “us,”, “our” is a reference to Tesco Bank which is a trading name of Barclays Bank UK PLC..
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We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of The Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of The Community at any time without notice.
ChristopherP
