I paid my CC balance off 2 weeks ago leaving a balance of £170, today Tesco bank attempted to take £234 - my payments are set at minimum and I pay extra where ever I can but, does it really take longer than 2 weeks for the account to catch up? Spoke with a Tesco person and there was a language barrier but she tried to say the £234 was correct - after 2 weeks of my balance being £170 I don't think this is correct?
@JumpyTrout
Hey there, thanks for getting in touch!
If you've called and spoken with customer services and they've confirmed the balance is correct, then that will be the case I'm afraid.
We're unable to discuss your balance here, so if you'd like to go through this again with us so you can have a clearer understanding then please call the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
@JumpyTrout
Ahh, okay. They will be able to check this for you when you call as it isn't something that we're able to look into here for security reasons, I'm afraid.
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We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
How we collect and use your personal data
Tesco Bank which is a trading name of Barclays Bank UK PLC take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Fresh Eyes
13-06-25 12:30@ChristopherP
ChristopherP
