[CWeirS]

Hi, I wonder if you can help I have been charged a late payment fee even tho I paid my balance on the due date

[ChristopherP]

@CWeirS Hey there, thanks for getting in touch!

Sorry to hear about this. Payments can take 2 working days to clear, so it sounds like the payment was received after the due date.

We're making some changes to our private messaging feature which means it's currently unavailable, so we'll need you to call for us to check this, I'm afraid. I understand this may be an inconvenience and appreciate your patience as we work through this.

You can reach the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.