[Lucy_F]

At Tesco Bank, we understand that life can bring unexpected changes. Whether you're living with a health condition, facing a difficult time, or just need a bit of extra help, we're here to support you.

How to tell us about your support needs
You can now share your additional support needs securely through our Mobile Banking App. This helps us understand how we can make managing your accounts easier for you.

Here’s how:

1. Open the Tesco Bank Mobile Banking App.
2. Go to Settings.
3. Tap 'Additional Support'.
4. Select 'Tell us about your additional needs'.

You’ll be taken to a secure online form where you can let us know what kind of support would be most helpful – whether that’s how we communicate with you or any extra assistance you might need.

Your information is safe with us
Everything you share is confidential and helps us tailor our services to better meet your needs. It’s completely your choice, and you can update your preferences at any time.