[purplecircle]

Hi,

I opened an Internet Saver last year as I was offered 4000 bonus Clubcard points if this was a) opened by 29 February 2024 and b) had a minimum balance of £2000 on 2 April 2024. I met both these requirements but never received the bonus points. Clubcard team can't help - it needs to be Tesco Bank. I've phoned the bank, and someone promised to pass the query to the correct team, but I've heard absolutely nothing. I'd prefer not to have to keep phoning as it takes ages to get through and to explain the issue. Can any representative on here help? Thanks.

[ChristopherP]

@purplecircle Hey there, thanks for getting in touch! I'm sorry to hear about this.

We're making some changes to our private messaging feature which means it's currently unavailable, so we'll need you to call for anything urgent or account specific, I'm afraid. I understand this may be an inconvenience and appreciate your patience as we work through this.

If my colleague gave you a timescale and this has passed, please call the Savings team on 0345 678 5678 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and they'll be happy to help.

Apologies for the inconvenience and the time you've already spent dealing with this. I hope you get it all sorted.