[refusebtw]

hello ive paid most of my balance on my credit card and its shown ive paid it but it hasnt given me my credit back to use

[Mark_TB]

@refusebtw Hey there, thanks for getting in touch!

I’m sorry that your account isn’t showing available credit after you’ve made a payment.

We're making some changes to our private messaging feature which means it's currently unavailable, so in the meantime we'll need you to call for anything account specific, I'm afraid. I understand this may be an inconvenience and appreciate your patience as we work through this.

You can reach the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to check on the available balance and payment.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.