[FrankieJJones]

Received email to say it was being looked at but this was around 20days ago and still not heard anything else? What do I do?

[Mark_TB]

@FrankieJJones Hey there, thanks for getting in touch!

I’m sorry you’ve not heard back from us with regards to your loan.

We're making some changes to our private messaging feature which means it's currently unavailable, so in the meantime we'll need you to call to check on progress, I'm afraid. I understand this may be an inconvenience and appreciate your patience as we work through this.

If you call the Loans team on 0345 600 6016 (Mon - Fri: 8am - 8pm Sat - Sun: 9am - 2pm) they'll be able to help with this.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.