[1012]

Hi


I’ve just checked my account and noticed that a late payment fee has been applied. However, I made a payment before the statement was issued — and it was over the minimum amount required.


In the past, with other banks, paying before the statement date has not resulted in a late fee, so this has come as a surprise. I was paid early due to the bank holiday and, because of my learning disability, I need to make payments as soon as funds arrive in order to manage things effectively.


If I had known a payment before the statement wouldn’t count toward the minimum, I would’ve waited and made arrangements accordingly.


This situation has caused me a lot of anxiety, especially as I’m worried it may affect my 0% interest arrangement. Could you please clarify what happened, and whether the 0% offer is still intact?


I’d really appreciate any support or guidance you can offer.

[Mark_TB]

@1012 Hey there, thanks for getting in touch!

I’m sorry that you've had a late fee and this has caused you anxiety. We've a team that will certainly look at the fee and the very best way to help you.

We're making some changes to our private messaging feature which means it's currently unavailable, so in the meantime we'll need you to call for anything account specific, I'm afraid. I understand this may be an inconvenience and appreciate your patience as we work through this.

You can reach the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to give you every help on your account.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.

Edit Post