When I look at my monthly statement I used to be able to forward it on to my email or print it out. However when I do this for June it forwards or prints out May!
I'm sorry you're having the problems forwarding on the statement mail or being able to print the latest.
Your statements are generated overnight on the statement date if you could ask you to check that you're trying to download after that.
There haven't been any changes to the system in the last month to cause any issues with your June statement. If it's still an issue, could we ask you to check the security settings on your device in case they've update since last month or try a different device.
I received an email to say that my monthly statement was ready. I logged into my account and the correct statement was showing. I then went to share my statement via email but when I opened the attachment on my email the statement was not for June....it was the previous one for May! I have been doing this for years and never had this problem. Same thing happens when I print the statement
I have exactly the same issue. Display on my phone shows May to June transactions but when exporting or printing will send the previous month. Help desk useless, just said they will send me a printed copy. 2 weeks since statement issued and still the same problem.
@vinniwarner
yes absolutely useless. They want me to call them to talk. There has been nothing wrong in the last few years! This has only happened since they issued a new card. I am going with another bank.
@PATRIR1
Adding further to this madness, I have tried to export previous months now and all displayed fine but exporting gives April to May every time.
Unfortunately, there seems to an issue with statements produced on 26/27th June showing online, we are aware of this now and hope to have this sorted very soon. If there is anything you need to urgently check please call us on0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 4pm) and they'll be happy to help.
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How we collect and use your personal data
Tesco Bank which is a trading name of Barclays Bank UK PLC take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community (“The Community”) is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. The Community content may be viewed by both members and non-members.
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Any reference to “we,” “us,”, “our” is a reference to Tesco Bank which is a trading name of Barclays Bank UK PLC..
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You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of The Community, the content you or other users post or otherwise make available on The Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of The Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of The Community at any time without notice.
Apprentice
26-06-25 10:33@Mark_TB
Mark_TB
KimberleyT
