[PATRIR1]

When I look at my monthly statement I used to be able to forward it on to my email or print it out. However when I do this for June it forwards or prints out May!

[Mark_TB]

@PATRIR1 Hey there, thanks for getting in touch!

I'm sorry you're having the problems forwarding on the statement mail or being able to print the latest.

Your statements are generated overnight on the statement date if you could ask you to check that you're trying to download after that.

There haven't been any changes to the system in the last month to cause any issues with your June statement. If it's still an issue, could we ask you to check the security settings on your device in case they've update since last month or try a different device.

I hope this helps

[PATRIR1]

@Mark_TB

I received an email to say that my monthly statement was ready. I logged into my account and the correct statement was showing. I then went to share my statement via email but when I opened the attachment on my email the statement was not for June....it was the previous one for May! I have been doing this for years and never had this problem. Same thing happens when I print the statement

[vinniwarner]

I have exactly the same issue. Display on my phone shows May to June transactions but when exporting or printing will send the previous month. Help desk useless, just said they will send me a printed copy. 2 weeks since statement issued and still the same problem.

[PATRIR1]

@vinniwarner
yes absolutely useless. They want me to call them to talk. There has been nothing wrong in the last few years! This has only happened since they issued a new card. I am going with another bank.

[vinniwarner]

@PATRIR1 Adding further to this madness, I have tried to export previous months now and all displayed fine but exporting gives April to May every time.

[KimberleyT]

Hi everyone, thanks for getting in touch.

Unfortunately, there seems to an issue with statements produced on 26/27th June showing online, we are aware of this now and hope to have this sorted very soon. If there is anything you need to urgently check please call us on0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 4pm) and they'll be happy to help.

Sorry again for any inconvenience.