Why is it that Tesco Customer Services is only contactable by phone, usually after hanging on the phone for over 20mins.? In this modern day all Banks less yourselves have Customer Services who in addition to being contactable by phone can also be contacted by e mail. If we are banking on line where is Tesco's commitment to their Banking Service with provision of an e mail server?
Hi , I’m sorry about the time you’ve spent trying to get through on the phones. As you’re aware, we don’t currently correspond by email and I apologise for any inconvenience this may have caused. We do also answer queries on Twitter (@Tescobankhelp) and Facebook (Tesco Bank) if you use social media.
I can certainly log your feedback regarding this if you send a private message to with your name, DOB and postcode, leaving a space between each character of your personal details.
Have to agree with OP about offering an alternative to phone. When you say "We do also answer queries on Twitter (@Tescobankhelp)" You are aware that a reply is not always an answer. It is very frustrating to have to keep asking the same question because you "wear your politician's hat" and avoid the query.
thanks for your input! We'll certainly log your comments as well regarding another alternative to phone.
We'll always aim to provide answers when we can though
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Warnings, suspensions, and terminations
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Security
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Privacy
We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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Access and correction
We reserve the right to instruct the moderators to remove any posts in Your Community containing phone numbers, street addresses, or otherwise personally identifying information on the grounds that we're not able to verify the information as being your personal information or that of a third party.
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You agree to indemnify, defend, and hold harmless from and against any and all losses, damages, liabilities and costs (including, without limitation, settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Service or the House Rules or claims arising from your content or conduct. 'Indemnified Parties' includes us, the moderators, and all respective officers, directors, owners, employees, agents, representatives, and assigns.
You agree to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to employ separate legal representation and assume the exclusive defence and control of any matter subject to indemnification by you.
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Limitation of liability
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Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
EmployeeHi , I’m sorry about the time you’ve spent trying to get through on the phones. As you’re aware, we don’t currently correspond by email and I apologise for any inconvenience this may have caused. We do also answer queries on Twitter (@Tescobankhelp) and Facebook (Tesco Bank) if you use social media.
16-05-17 20:24Have to agree with OP about offering an alternative to phone. When you say "We do also answer queries on Twitter (@Tescobankhelp)" You are aware that a reply is not always an answer. It is very frustrating to have to keep asking the same question because you "wear your politician's hat" and avoid the query.
NickJ
