[IvanKulinskyi]

Hello again,


I understand that you do read these messages. You attempted to call me once today — I answered, but there was only silence on the line. Then at 11:00 AM, I simply received a text message saying that you tried to reach me.


You also sent an email asking me to urgently call you back using a provided number, but when I tried — again, no response, not even a dial tone.


I sold my car on Saturday, 28th June 2025, and I’ve been trying to get in touch with you ever since.


Could you PLEASE just cancel the insurance and send me a confirmation by email? Alternatively, feel free to contact me via WhatsApp, Telegram, or Viber, or even reply here — but the fact remains: I no longer need the insurance, as I no longer own the vehicle. There is nothing left to insure.


Please help me resolve this simple yet very important matter.


Policy Number: 9781704T
Email: [email protected]


Thank you,
Ivan Kulinskyi

[KimberleyT]

@IvanKulinskyi Hi there, so sorry you are having this issue.

We are unaware of any of our lines having issues, however I will pass this information on. I have tested the customer service line, and it is working at the moment.

Please call us on 03456 730 000 (Mon - Fri: 8am to 8pm, Sat - Sun: 9am - 2pm) and a member of the team can support you with this.

I hope this helps