I've recently set up a current account with Tesco and so far it's been more hassle than it's worth.
First of all, what's up with payments put in after 4pm on a Saturday won't show in your account until Sunday? I found this out the hard way during a 'big shop' in Asda.
The main issue for me is the Mobile Banking App. I downloaded it, set it up and so far have only managed to get into once.
It refuses to accept my password (the online banking one you put in on first time set up). The password is correct. It works on my online banking.
I deleted the app and reinstalled and it worked once. Since then we are back to nothing, putting your password in wrong 3 times locks your account. I have changed my password I do not know how many times due to being locked out and I am 100% certain it is the correct password (as mentioned previously, I've gone straight onto online banking on my phone's browser and it's worked).
Have messaged Tesco directly but they aren't any help and having to do it via the browser each time I want to check my balance is a faf!
Is anyone else having this issue? Does anyone know how to fix it?
Hi I have been unable to use my tesco app since before xmas when a new update came out! I have spoken to tesco through facebook and they have given me all sorts of codes and things to try, they can not see why it wont work but said to call tesco bank....... well if they cant see why it wont work then why waste my time and money calling for them to tell me the same. I hope you can get it sorted, in this day and age it is essential to have a mobile banking app that actually works!!
Hi @Mwnci, I'm sorry to hear that you've had issues with the app and shopping on a Saturday evening. On Saturday nights our payment system undergoes maintenance so any transfers (internal or external) can take longer to process than usual. For future reference, this maintenance begins at 4pm on a Saturday and finishes at 6am on Sunday.
@lilherbz and @Mwnci sorry to hear that you are still having issues with your banking app. So we can look into this for you, please send a private message to @Tesco-Bank
Please note: don't include the @ symbol when putting in the contact details via private message, just Tesco-Bank.
In the message explaining your situation, include your name, date of birth and postcode.
For details like your DOB, postcode and phone number, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 and 0 7 1 2 3 4 5 6 7 8 9 otherwise the information is removed by the system.
Hi I'm locked out of online banking also. It us saying my pin is incorrect but I'm sure it's right. I just wanted to log in to pay my bill. How do I get reset? Thanks
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
To the extent that there's any conflict between these Terms of Service, our House Rules, or any other document, posting or communication connected to Your Community, these Terms of Service will prevail.
Any reference to 'we,' 'us,', 'our' is a reference to Tesco Bank which is a trading name of Tesco Personal Finance plc. We are part of the Tesco plc group. For information about our group of companies please visit www.tescoplc.com and click on 'About Us'.
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The views expressed within Your Community are not our views and are not endorsed by us, unless provided by a Tesco Bank representative designated as a Moderator, Your Community Expert or Community Manager. We do not vouch for the accuracy or authenticity of posts or communications and do not take responsibility for any opinions you or other users choose to provide.
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breach of these Terms of Service, the House Rules or other related agreements or guidelines;
request by law enforcement or other government agencies;
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We do not warrant that Your Community is secure, free from bugs, viruses, interruptions, errors, or other limitations. Any content that you place on Your Community is posted at your own risk, and could be obtained and used by others. You should think before posting or communicating any personal or financial details about yourself on Your Community. You should not reveal information that you don't want to make public, such as posts or communications including your contact information or email address. We'll not be responsible or liable for any loss arising from your disclosure of personal information, or any other information, in any profile, post or communication.
Privacy
We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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We reserve the right to instruct the moderators to remove any posts in Your Community containing phone numbers, street addresses, or otherwise personally identifying information on the grounds that we're not able to verify the information as being your personal information or that of a third party.
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You agree to indemnify, defend, and hold harmless from and against any and all losses, damages, liabilities and costs (including, without limitation, settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Service or the House Rules or claims arising from your content or conduct. 'Indemnified Parties' includes us, the moderators, and all respective officers, directors, owners, employees, agents, representatives, and assigns.
You agree to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to employ separate legal representation and assume the exclusive defence and control of any matter subject to indemnification by you.
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You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of Your Community, the content you or other users post or otherwise make available on Your Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
RossM
