Why do account payees show up on both of my current accounts, when you view your payees it states, payees set up on this account (not true), the other day in error I made a payment from the wrong account, fortunately it was a pre-dated one and I realised my error, cancelled the payment, deleted the payee from that account (I thought) then went to the correct account, no payee so I had to re enter all the details.
Hi @Steve_B, I've passed on your comments about the wording on the website and that the payees being linked in this way has caused you some issues. We take all customer feedback on-board and look to implement changes based on what our customers are looking for on their accounts.
If there's anything else in the future you'd like to ask or tell us about, please get back in touch.
We do add your payee's to your profile, rather than your individual account. This is primarily for convenience and ease of use as most of our customers use the same details across their accounts with us. I appreciate this hasn't worked out for you and I apologise for the confusion caused. Please could you send a message including a screenshot of where it states "Payees set up on this account" as I do appreciate this could be considered misleading - Tristan
When logged on to my online account, if I click on "Manage payees" the panel states exactly as follows:......... Manage payeesUK payees Here are the UK payees you've set up on this account
Sorry, I've got no idea how to do that.If you go to the "Account Overview" page, and then click on a current account,under the side heading of "Move your money" is the option to "Manage payees"and the statement is just above the list of payees.
Sorry, I still can't work out how that message system works,But surely somone has a Tesco Bank Account and can check this, Account overviewCurrent account (any current account)Manage payees (and below is what is displayed on that website page) Manage payeesUK payeesHere are the UK payees you've set up on this account
"Here are the UK payees you've set up on this account"
As mentioned above, the payees are available to use on all your accounts, not specific to one or the other. I personally find this useful, but I can understand how it caused an issue for you.
My only "problem" is the fact that it states "that you have set up on THIS account"I deleted a payee on the one account and it disappeared off both accounts, because what it displays is all payees
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EmployeeVerified AnswerHi @Steve_B, I've passed on your comments about the wording on the website and that the payees being linked in this way has caused you some issues. We take all customer feedback on-board and look to implement changes based on what our customers are looking for on their accounts.
09-05-17 13:06Hi ,
ScottW
JamieJ
