I have a transaction that is showing on my app as pending but also in the transaction list as an already paid transaction has the amount been debited twice?
Hi , usually when a transaction is cleared completely the pending transaction 'falls off', although it may be delayed in falling off due to yesterday being a Sunday. There is the possibility you have made a double payment however. If you're still able to see the pending transaction then please call our customer service team on 0345 300 4278 and my colleagues will be able to look into this for you - John
Last edited by ChristopherP; 22-01-21 at 12:36.
Reason: OH
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EmployeeVerified AnswerHi , usually when a transaction is cleared completely the pending transaction 'falls off', although it may be delayed in falling off due to yesterday being a Sunday. There is the possibility you have made a double payment however. If you're still able to see the pending transaction then please call our customer service team on 0345 300 4278 and my colleagues will be able to look into this for you - John
JohnW
