Hi @geeman, thanks for getting in touch. You should have the option to add fingerprint recognition on Android, but it does depend on the phone and operating system you're running. If you select the main menu (found in the top right of the app), you should see the option “Fingerprint” underneath "Change Passcode".
If that's not there though, please get back in touch to let us know what phone you're using and we can look further into this for you.
Hi Scott,thanks for the reply. I have a samsung galaxy note 4. There is no option from the main menu for fingerprint under change passcode.On the app, the main menu is on the left? kind regardsGraham
Hi @geeman, so we can run through some troubleshooting steps with you and try and resolve this. Please give our Online Helpdesk a call on 0345 300 3511 (24/7). The advisor will be able to help you on the call :)
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
EmployeeHi @geeman, thanks for getting in touch. You should have the option to add fingerprint recognition on Android, but it does depend on the phone and operating system you're running. If you select the main menu (found in the top right of the app), you should see the option “Fingerprint” underneath "Change Passcode".
10-11-17 08:59Hi Scott,thanks for the reply. I have a samsung galaxy note 4. There is no option from the main menu for fingerprint under change passcode.On the app, the main menu is on the left? kind regardsGraham
ScottW
RossM
