HiI have just logged into my account online and changed my address, I followed all of the instructions and received the email confirmation to say that I was successful changing my details. However after logging out of my account and relogging back in so it could refresh my changes, it still shows my old address. Does anyone know how long it takes for the information to change, or do i have to wait for someone to change it the other end? Thanks.
Hi , on occasion this can take up to 24 hours to update on your online banking. Can you try logging in after 24 hours and if this hasn't updated give our online team a call on 0345 300 3511, so we can look into this further?
Last edited by ChristopherP; 22-01-21 at 12:12.
Reason: opening hours
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
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Former Community ManagerVerified AnswerHi , on occasion this can take up to 24 hours to update on your online banking. Can you try logging in after 24 hours and if this hasn't updated give our online team a call on 0345 300 3511, so we can look into this further?
RossM
