Hi,I have recently set up an online saving account and upon trying to move money into it for the first time, it is saying that a Direct Debit instruction needs to be set up. Is there anything I need to do for this or will all of the necessary information be sent out to me?Thanks,Matt
We don't set up Direct Debits on any of our savings accounts following an application. However, we ask for bank account details for additional checks to make sure that the details that you've provided are correct.
You are able to set a standing order up with your own bank using your Tesco Bank Internet Saver account details.
WRONG !The first thing Tesco did for my Internet Saver was to set up a Direct Debit on my linked account with Nationwide !Still waiting for the welcome letter 8 days later.....The option to pay in via DD is already there on the account, but as you have not managed to verify my identity as I have not had any post from you, I cannot use it yet.However, as you gave me the Sort Code and Account Number in the online application, I have paid money in by Faster Payment, but cannot get it out, very annoying and quite frankly rubbish service.
Hi , this is correct as we don’t have an option for funding the account via Direct Debit during the application. Funding methods would be set up upon acceptance. I'm sorry that you are having issues. We do need to complete some additional checks following an application and if you send a message with your full name, DOB, and postcode I can check the current status as you should've received these documents by now.
For details like your DOB and postcode we ask for you to format it with additional spaces, i.e. A B 1 2 C D and 2 4 1 0 2 0 1 6, otherwise the information is removed by the system.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
Former Community ManagerHi , welcome to the community.
07-12-17 17:17WRONG !The first thing Tesco did for my Internet Saver was to set up a Direct Debit on my linked account with Nationwide !Still waiting for the welcome letter 8 days later.....The option to pay in via DD is already there on the account, but as you have not managed to verify my identity as I have not had any post from you, I cannot use it yet.However, as you gave me the Sort Code and Account Number in the online application, I have paid money in by Faster Payment, but cannot get it out, very annoying and quite frankly rubbish service.
RossM
