Dear All I have never held a Tesco account and I will never wish to given the stress I have been subjected to already and I am not even a customer! I let out my house to an individual from 2010-2011 as she was going through a separation. She vacated my property in July 2011. It appears that she toook out a loan with Tesco bank which still requires repayment. Despite I returning two letters stating that this individual no longer lived at this property the letters from Tesco Bank continue with a recent letter stating that the loan has been sold to Cabot Asset Purchases. I have also tried to fax to Tesco bank a letter stating that the indivdual no longer livers here but again the fax would not go through despite three different people trying it but this does not surprise me given the rudeness of customer service that I experienced in the last few days. PLEASE can someone tell me what I have to do for Tesco Bank to stop this harrassment- I am not their customer, I do not have any loans with them but as the debt appears to have been handed on by Tesco Bank I do not want bailiffs at my door when it has absolutely nothing to do with me. Do I have to go on public media to highlight this issue ? Thanks
Hello , I am really sorry to hear about this! Please know that it's not our intention to cause any stress or worry over this. As you've mentioned yourself the debt does not belong to you! So that we can look to put things right, and hopefully a stop to anymore contact at your property I'd need to ask that you get in touch with us privately. Please send a message to our account, including a summary of the issue along with the name of the previous customer and address of the property. Once received we'll look into this for you.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
To the extent that there's any conflict between these Terms of Service, our House Rules, or any other document, posting or communication connected to Your Community, these Terms of Service will prevail.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
04-01-18 07:24Find the adress of your tenant and foward the letter yo her to contact tesco
AshleighB
