I've been sent a car ins renewal by e-mail. Moved house last month so joined up to change address. Clicked on 'change details' which shows my old address, but nothing is 'clickable' to facilitate changes. I certainly won't pay an admin fee for 3 weeks, but feel this may be charged if I phone. Thanks for replying.
Hi , I believe that this is due to us having to recalculate your renewal based upon the new information. We wouldn't charge an admin fee for changes whilst you're within this renewal period. However, the renewal price and the price for the period you still have on the policy may change based upon the new address details. Please give us a call on 0345 246 2895 so we can update this for you - Ross
Hi Keddy, thanks for your message. If you are in renewals, the online account is locked to make changes, but the good news is that there are no administration fees during this time. All you need to do is call us on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm) where an adviser will be happy to help you with this matter - Saqib
Hi I'm sorry to hear that.The best way to get your address changed is to call them on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm). They will be only too happy to help you with the changes.Hope this helps!!Warm wishes,
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Former Community ManagerHi , can you confirm what the issue seems to be when attempting this so we can see how we are able to help you?
05-01-18 17:11I've been sent a car ins renewal by e-mail. Moved house last month so joined up to change address. Clicked on 'change details' which shows my old address, but nothing is 'clickable' to facilitate changes. I certainly won't pay an admin fee for 3 weeks, but feel this may be charged if I phone. Thanks for replying.
RossM
Tesco-Bank
