[Dave631]

Hi, I am trying to set up payments to two Virgin Money accounts from my Current Account. No matter what I type into the Reference/Roll Number field the system keeps telling me it must be something valid. I have not encountered this with any of my other transfers where it is a free field to type in what I want. Any suggetsion? Thanks

[ScottW]

I'm sorry to hear that . Have you used any special characters (?!~ etc) in the text box? The reference should really be for the receiving bank so you can tell where your payments are coming from. If you're still having issues with it today, we'd advise calling our Current Account team for further help. They're available on 0345 835 3353, open 24/7 – Scott

[Dave631]

Hi, The issue is because I was transferring money to Minors.There is a strict control on these movements for tax and money laundering purposes.A randon description is not enough, I have to quote a reference given by the receiving bank on behalf of my Granddaughters. Sorry for the late reply and thanks for your help. Regards Dave

[ScottW]

Thanks for letting us know Dave and I hope you've been able to make the transfers since sending your original message :-)