Hi On the 6th August I made my final payment for my credit card and cancelled my direct debit. The payment has been taken from my nationwide account on the 6th but you have charged me a £12 late fee claiming I’ve not paid when I have. I’ve never missed a payment and never had a problem with online banking. I’m in Spain so please don’t ask me to call, can you send me an email address to contact someone. Thanks
Hello , I'm sorry to hear you've had an unexpected fee. If you paid by debit card, this can take 2 working days to clear which we explain on your statement. If the payment cleared after your payment due date, then I'm afraid the late fee has been applied correctly. We don't have an email address for customer queries unfortunately, but you can reach us on our overseas number +441268 508 027 (24/7) and my colleagues will be able to have a look into this for you.
Hello Caroline
Thank you for your reply. I’ve always paid a week in advance and my final payment was no exception. I’m not sure why you haven’t received it when it left my nationwide account on the 6th. Thank you for the telephone number, I will call , assuming it’s a free phone number?
This isn't a Freephone number unfortunately, you should check with your network operator for call charges. You can also call us via Skype which may be a cheaper option.
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Former Your Community ExpertHello , I'm sorry to hear you've had an unexpected fee. If you paid by debit card, this can take 2 working days to clear which we explain on your statement. If the payment cleared after your payment due date, then I'm afraid the late fee has been applied correctly. We don't have an email address for customer queries unfortunately, but you can reach us on our overseas number +441268 508 027 (24/7) and my colleagues will be able to have a look into this for you.
16-08-18 14:41Hello Caroline
CarolineM
