Hi @Mikekirk123, thank you for getting in touch. Can you please let me know a little bit more surrounding your query today? Is it a Box insurance or standard car insurance policy you have?
Sign up for our Beta here If you need to ask a question about a Tesco Bank product, you can make a post inHelp & Supporthere
I am currently going through a very similar situation. I had a car accident in June 2021 and was 23 weeks pregnant at the time. I had to wait 14 months for a medical assessment after chasing them for updates on my claim. Since receiving the report from the medical professional a lot of the information recorded is inaccurate. I have voiced my disappointment to my case handler who has responded saying despite having a young baby to care for it was up to me to pursue my claim.
Having not experienced an accident or gone through the claims process before as well as having a young baby to care for, I feel this is a very unfair comment to make. I am extremely disappointed with their responses or lack of at times as I have paid extra for legal protection on my policy, to be told it should be me putting in the effort to resolve my claim is ridiculous.
Unsure what to do next.
I am having the same issue!
I had a crash back in November, Tesco recommended me to go with Ageas law and I’ve emailed them, phoned them god knows how many times with no answer! I got offered a settlement what i rejected as the details what the doctor gave was incorrect of my injuries and now I can’t get hold of anyone! I’m now out of pocket with my excess due to the lorry going in the side of my car what wasn’t my fault and he admitted it was his fault and I still can’t get any information back. You use Tesco insurance and expect you can trust the company they recommend for your crashes as they’re meant to look after you but now you’re left with nothing. This is appalling surely Tesco have a contact number for them to speak to the company to help support with these complaints
I am currently have the same issue as everyone above.
I had my car accident in January 2022 and now can not get any updates with the process of my claim. I was offered £300 back in August 2022 but was told by Ageas to decline the offer and since then I can now not get any correspondence or answers with regards to my claim.
@sarahlouisedeanx Hey there, thanks for getting in touch. I'm sorry to hear of the experience you've had and can understand your frustration. We don't have access to Claims files here, I'm afraid, so you will need to contact the team directly for any updates. You can reach them on 0345 677 3377, or you can message them at [email protected]. I hope you get it all sorted and apologise for any inconvenience.
@SCOTTNIX80 Hey there, thanks for getting in touch. I'm sorry to hear this. You will need to contact the Claims team directly for any updates. You can reach them on 0345 677 3377, or you can message them at [email protected]. I hope you get it all sorted and apologise for any inconvenience caused.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
KellyT
