Hi , I'm sorry to hear that. If your direct debit was set up after the statement was produced, then a manual payment is required and the direct debit would collect as normal from the following month. If you haven't done so, a payment may still be required. If you need to discuss this, please give our Credit Card team a call on 0345 300 4278, open 24 hours.
I'm sorry you're having problems messaging us . If you click on your name then select 'messages' then 'new message' on the right hand side, you should be able to message @Tesco-Bank
. Could you please try this again and let us know how you get on? - Christina