Do additional payments to my Credit Card BEFORE my Direct Debit date, change the value taken by the DD? If I want to make an additional payment to the DD amount, do I need to do it after the DD is taken?
Hi , thanks for your message. If you have a full statement direct debit set up any payments made 8 to 10 days before your payment due date, depending on weekends and bank holidays, will alter the amount we take. However, if you have a minimum or fixed payment set up, we will always collect this as long as there is balance left to pay. I hope this helps!
Hi @grahamchadwick, thanks for getting in touch. Are you looking to amend your direct debit for your credit card? Do you have access to online banking or the mobile banking app at all?
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Former Your Community ExpertVerified AnswerHi , thanks for your message. If you have a full statement direct debit set up any payments made 8 to 10 days before your payment due date, depending on weekends and bank holidays, will alter the amount we take. However, if you have a minimum or fixed payment set up, we will always collect this as long as there is balance left to pay. I hope this helps!
10-07-22 12:39i need to alter the payment
AinsleyC
KellyT
