I have a current account and I had added my current account with RBS as a nominated account. The account is showing twice in my list of payees. I have tried to delete online and through app. I am getting error message 'a payment has been scheduled for this payee, please cancel payment before deleting payee'. However I have no payment scheduled. I need to delete one of the payees. How can I do this?
Sorry to hear you've had this trouble. I'm afraid we would need to ask that you give us a call on 0345 835 3353 so we can look into this. We aren't able to make changes to your account here and if the app is prohibiting you from doing so, we'd need to do this manually. Sorry for the inconvenience.
Last edited by ChristopherP; 22-01-21 at 12:18.
Reason: OH
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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SajdaB
Former Your Community Expert
22-04-19 10:21Verified AnswerSorry to hear you've had this trouble. I'm afraid we would need to ask that you give us a call on 0345 835 3353 so we can look into this. We aren't able to make changes to your account here and if the app is prohibiting you from doing so, we'd need to do this manually. Sorry for the inconvenience.
