The direct debit payment for my credit card was reversed leaving me with a £12 late payment fee and an extra £15+ in interest. This is very frustating as looking at my current account there was plenty of money in there, the amount left my account on the right day only to be sent back less then 30 minutes later. I even have a message on my tesco account thanking me for payment! Its more the issue about having a missed payment against me on my credit score, i'm not happy about that at all. I have paid the balance now using my debit card as I don't like being in debt to anyone. I have just tried phoning 0345 300 4278 the 24/7 contact number to speak to someone only to be told to phone back my an automated messgae as customer services is not open. Can anyone help me find out what happened with my direct debit payment please? Thanks in advance Geoff
Managed to get this sorted after speaking to the customer services team. As the direct debit hadn't been used in a while it had become dormant and thats why the payment got reversed. Thank you everyone for there help Geoff
Hi Geoff, I'm sorry to hear this. Can you please send a private message to Tesco-Bank with your full name, DOB and postcode so we can look into this for you? - Thomas
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Access and correction
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
29-10-19 09:04Verified AnswerManaged to get this sorted after speaking to the customer services team. As the direct debit hadn't been used in a while it had become dormant and thats why the payment got reversed. Thank you everyone for there help Geoff
Tesco-Bank
