[ln8765]

I sent in a request for a refund on a Flybe flight, along with receipt and itinerary, to this email address [email protected] This was on 11 March, and I've heard nothing back, no acknowledgement. Should I chase it up and how do I do so? Thanks

[Tesco-Bank]

Hey @In8765, sorry to hear this. Did you receive any automated response when you sent the email? If not, can you try sending it again? - Chris

[ln8765]

I've re-sent the email an hour and half ago to [email protected]I haven't had an automated acknowledgement yet. My email has a 2MB attachment for the flight itinerary. I wonder if my email is being blocked because of that?

[Tesco-Bank]

Hi there, I'm sorry to hear this. Can you please send a private message to so we can look into this for you? - Thomas

[ln8765]

Hello there. I have tried 5 times to send you a message but the messaging system is buggy and I can't do it. It tells me it has removed HTML in the message where there is none, it says to complete a mandatory field where they are none, and when I try again it says I have reached the limit of the number of messages I can send. I've tried in Chrome and Microsoft Edge and get the same problem in both. It's not possible to send private messages. The emails that I sent have a subject that contains my surname, Nielsen. The first was sent 11 March 13:56 and the second 17 April 08:39 so you can see if you got them

[ln8765]

OK I finally managed to send you message about this.

[Tesco-Bank]

Hi , I've now replied to your private message.