Hello, I can't get through to Tesco Bank on 0345 300 4547, can you advise if it's possible to speak with anyone in customer services? If so, what is the correct contact number? On the 17th April, I've requested a payment holiday on my Tesco loan because of the impact of Covid-19. Whilst I have received the confirmation email stating my application had been received, I haven't since had any correspondence. Many replies on this community suggest cancelling the direct debit and awaiting Tesco Bank to get in touch... Can you comment on when I should expect Tesco Bank to get in touch to arrange a new payment plan? Will this have a negative impact on my credit score? Thanks,
Hi , our Loans team can be contacted on 0345 600 6016. If you have received an automatic reply to your payment delay request, then please don’t worry. Please follow the steps within the email and ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied and this will be backdated to the date we received your email. Any late payment fees will be refunded, and it will have no effect on your credit file. We thank you for your patience during this time – Keigan
Last edited by ChristopherP; 22-01-21 at 12:21.
Reason: OH
I applied for my loan payment holiday on the 6th April but have heard nothing other than the auto received e mail. I have cancelled my DD instruction, when will I hear something from Tesco Bank?
Hi I'm sorry you've not heard anything after applying for your loan payment holiday. Due to the current situation processes are taking longer than usual.The reply from Tesco-Bank above gives a good explanation.You could send Tesco Bank a private message giving your full name, DoB, post code & loan details. Click on the link then onto 'send a message'.Hope this helps.
Thanks for the swift reply but just after I posted this I received a text message advising my payment holiday was approved. Once again many thank you very much.
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29-04-20 20:00I applied for my loan payment holiday on the 6th April but have heard nothing other than the auto received e mail. I have cancelled my DD instruction, when will I hear something from Tesco Bank?
29-04-20 20:26Hi I'm sorry you've not heard anything after applying for your loan payment holiday. Due to the current situation processes are taking longer than usual.The reply from Tesco-Bank above gives a good explanation.You could send Tesco Bank a private message giving your full name, DoB, post code & loan details. Click on the link then onto 'send a message'.Hope this helps.
Tesco-Bank
