Hi How do I know if my charge back claim has been received? I completed the online form about 3 weeks ago and although I know the claim can take up to 8 weeks, I have not received any acknowledgment. Is there any way of finding out if it’s in the queue for processing?
Hi I'm really pleased you sent Tesco Bank a message and you got a quick reply from them.Now they're investigating it hopefully it won't take too long to get it sorted for you.If you're happy with the response please would you 'Accept as Solution' for me.Have a lovely weekend,
Hi
I'm sorry to hear you've not had any acknowledgement regarding your charge back claim.
As you say claims are taing a while due to the sheer volume Tesco have received.
Please send Tesco Bank a 'Private Message' for someone to check this out for you and give you an appropriate response.
Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
Hope this helps.
Warm wishes,
Hi You should have received an auto-reply straight away, it might be worth just checking your junk mail on the date you submitted in case it's gone in there.
If not don't worry, you can send Tesco Bank a 'private message' to check and confirm.
Please Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
Best Wishes,
Just so you know; Tesco are taking MONTHS not weeks to resolve Section 75 claims ( I am not alone being into my FOURTH MONTH with zero information or updates despite many, many phone calls and emails).Do not let Tesco keep fobbing you off but make an official complaint and follow up with the Financial Ombudsman. Other full service banks (Tesco are a third party provider) are generally resolving such claims in less than 14 days. On the BBC News website today, somebody reported that AMEX only took 3 days.
Thank you so much for your comments. I have sent a private message and had a reply already. They need a few details but are investigating this further.
It’s nice to get such a speedy response.
Thanks again
Thanks for your comment I will bear this in mind. Lucky for us the holiday company went bust the day before our final balance was due so just the deposit to claim back. I’m happy to wait for it but at least I have now got contact with Tesco.
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Community superstar
17-07-20 16:01Verified AnswerHi I'm really pleased you sent Tesco Bank a message and you got a quick reply from them.Now they're investigating it hopefully it won't take too long to get it sorted for you.If you're happy with the response please would you 'Accept as Solution' for me.Have a lovely weekend,
