Hello , can you please get in touch with us privately via and we'll look into this. We'll need your full name, DOB and postcode sent in the same format as shown below.

A B 1 2 C D
2 7 0 7 2 0 18

@Samkayz I'm sorry your increase hasn't complete. if you can follow the above instruction by sending your details I will take a look into this for you also - Ash