I pre-ordered the new iPhone on the 12th September (via Vodafone) and used my Tesco Credit Card to complete checkout. I've kept an eye on my account using Internet Banking since then and my card still hasn't been charged. I've spoken to Vodafone who are adamant they've received payment for the handset. Whilst it would be excellent money saving not paying for the latest iPhone I feel extremely concerned (and dishonest) that I've not paid for my goods! I believe there is a time frame for retailers to charge an account (up to six years?) but if I contacted Customer Services would they be able to explain what's happened? Thanks.
Hello again, please check with Vodaphone and ask if they can give you a reference/payment authorisation number. It would then be best to speak with Credit Card Customer Service on telephone number 0345 300 4278. With that information they may be able to trace this for you.
Hi, when a transaction is made on the credit card, we would expect to see it normally within 7 working days. When you say you used the Tesco Credit Card to complete checkout was this maybe only to identify you rather than process the payment? Did the retailer maybe have other bank details they might have taken the money from? Margaret - Customer Care
Hello Margaret, It was definitely to process payment. I pay my mobile telephone bill by Direct Debit. That's scheduled to be taken on the 16th and it's for my monthly tariff. When I spoke to Vodafone they quoted the first and last four digits of my credit card number and said payment had been received. However it's definitely not showing on my credit card account! I purposely chose my Tesco Bank Clubcard Credit Card to earn points before the new changes come into effect. Thank you.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
EmployeeVerified Answer
14-10-15 21:27Hello Margaret, It was definitely to process payment. I pay my mobile telephone bill by Direct Debit. That's scheduled to be taken on the 16th and it's for my monthly tariff. When I spoke to Vodafone they quoted the first and last four digits of my credit card number and said payment had been received. However it's definitely not showing on my credit card account! I purposely chose my Tesco Bank Clubcard Credit Card to earn points before the new changes come into effect. Thank you.
MargaretC