Hi @turnerinwales, I’m sorry to hear that. You can find all of the information you need and raise a claim through the link below. Please let me know if you have any more questions.
@RobbieTSorry this does not answer my question. “Chargeback” is the term normally used when requesting a refund for a purchase made using a debit card. When a credit card has been used, the route is to make a claim under Section 75 of the Consumer Credit Act 1974. This makes the credit card provider jointly and severally liable with the retailer. In this case, the retailer has ceased to trade after taking my deposit - paid using my Tesco Credit Card. So I want to know specifically how to make a S75 claim.
@turnerinwales Sorry for any confusion caused. You would still need to submit this to us via the link in my previous reply. The team will then be able to investigate your claim further.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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You agree to indemnify, defend, and hold harmless from and against any and all losses, damages, liabilities and costs (including, without limitation, settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Service or the House Rules or claims arising from your content or conduct. 'Indemnified Parties' includes us, the moderators, and all respective officers, directors, owners, employees, agents, representatives, and assigns.
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
31-05-22 11:12Verified AnswerHi @turnerinwales, I’m sorry to hear that. You can find all of the information you need and raise a claim through the link below. Please let me know if you have any more questions.
Fresh Eyes
31-05-22 16:18@RobbieTSorry this does not answer my question. “Chargeback” is the term normally used when requesting a refund for a purchase made using a debit card. When a credit card has been used, the route is to make a claim under Section 75 of the Consumer Credit Act 1974. This makes the credit card provider jointly and severally liable with the retailer. In this case, the retailer has ceased to trade after taking my deposit - paid using my Tesco Credit Card. So I want to know specifically how to make a S75 claim.