Hi, I don't want to have to use the app to authorise on-line purchases. When I make a purchase there isn't an alternative option to have a One Time Pin sent to my phone. How can I change this please?
Alan
We'll need to speak with you over the phone to deactivate your mobile app access @cabinscooter Please give our team a quick call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm). Please note, our Customer Service Centre has been impacted by COVID 19 and as a result, some of our services are closed from 5pm until 8am.
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I do not wish to have to use the mobile app to authenticate an on-line purchase. How do I get back to simply being sent a One Time PIN (OTP ?) instead ? This change happened without me being asked and no alternative is offered on the check out page.
I have posted this question before but it has disappeared.
Hi @cabinscooter, thanks for getting in touch. Strong Customer Authentication (SCA) is a new set of regulations around confirming your identity when you pay for something online. Giving you greater protection when accessing your accounts online or via the Mobile App, paying for things online or using contactless payments.
When you pay for something online we may ask you to authenticate the payment to check it’s really you. If you have our Mobile Banking App we will send you a push notification asking you to authenticate the payment. If you don’t have our Mobile Banking App we will send a one-time passcode to your mobile or home number to check it’s really you. I'm afraid there's no way to disable or change the frequency of this feature.
@RobbieT Thanks for your prompt response. But how to I get Tesco bank to send me a one-time passcode instead of using the app? The webpage says exactly what you say but how do I get a OTP?
Do you have the mobile app installed on your device currently, or have you accessed the mobile app in the past at all? If so, the push notification will automatically go to the mobile app. The only way we can revert back to authentication by one-time passcode is by deactivating your mobile app access. Is this what you're looking to do? @cabinscooter
@KellyT Yes, thankyou, that is what I am looking for. Using the app to authorise on line payments invariably doesn't work. I would like to revert to receiving a One Time Passcode.
@cabinscooter The only way for this to happen is to delete the mobile app on all devices. If you have the mobile app installed at all, it will ask you to verify on the app.
Thanks. I have deleted the mobile app. on all devices but I am still being asked to authorise on-line purchases using the app. (Tesco Groceries for example) What is the next step please?
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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KellyT
JoeC