My Tescobank credit card has been declined for several (but not all) online transactions recently. Specifically, a purchase from Screwfix, an Omniplex Cinema and a payment to the Northern Ireland vehicle licensing department (DVLNI) failed, but a purchase from another online garden supplies retailer worked. I looked at the FAQs and followed the instruction to use the card at a shop using chip-and-pin but that has not fixed the problem. Are there other steps I need to take to make the card acceptable to online retailers?
Hi @Apaulo. I'm sorry to hear about the issues you're having with your card. Can you give our Credit Card team a call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and select any option as you will get put through to a member of the team. Ask them to check the '3d secure' aspect of your card. That may be the issue you're having with the online transactions. If it is not enabled, then the advisor can enable that for you and once that is done, try your transaction again and it should go through. Going forward when making online purchases, you may receive a code to enter on the app to approve the transaction. If the transaction still fails, then it may be an issue with the merchant. I hope that helps!
@KevinC - Thanks for the advice. I contacted them as you suggested and they fixed it right away. I just used the card tonight successfully, so all is well. Thanks again.
- - - Updated - - -
@AmyM - Yes Amy, I did and it is all working correctly now. Thanks.
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EmployeeVerified AnswerHi @Apaulo. I'm sorry to hear about the issues you're having with your card. Can you give our Credit Card team a call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and select any option as you will get put through to a member of the team. Ask them to check the '3d secure' aspect of your card. That may be the issue you're having with the online transactions. If it is not enabled, then the advisor can enable that for you and once that is done, try your transaction again and it should go through. Going forward when making online purchases, you may receive a code to enter on the app to approve the transaction. If the transaction still fails, then it may be an issue with the merchant. I hope that helps!
KevinC
KellyT