Over the last couple of months when I been shopping online my card has been declined due to failure during bank verification.
anybody have a solution. My card is now failing on more and more sites.
Last edited by Permantro; 06-02-23 at 10:29.
Reason: Missing word
Hi @Permantro, how are you today? Can you call our Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and select any option as you will get put through to a member of the team. Ask them to check the '3d secure' aspect of your card. That may be the issue you're having with the online transactions. If it is not enabled, then the advisor can enable that for you and once that is done, try your transaction again and it should go through. Going forward when making online purchases, you may receive a code to enter on the app to approve the transaction. If the transaction still fails, then it may be an issue with the merchant. I hope that helps!
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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KevinC
