When I try looking for a statement or document all the dates are set to zero so it is trial and error finding the one I want. I thought this was a temporary fault but it is still happening. The actual documents themselves are the correct date but the date column is not! Would someone from the online banking team please look into this?
@lupinr Hi ChristopherP. The statements download correctly but the online banking documents/statements list has all the dates set to 01/01/0001 which makes finding the correct statement to download very difficult! I have just checked and it is still the same. The last time I tried to find a statement they seemed to be listed with the oldest ones first which made it even more difficult to find the one I needed.
@lupinr thank you for providing that screenshot! That's super helpful. I'll raise this with the Online Banking team and make them aware of this issue, I'll come back to you on this thread when I receive a response 😊
Just popping by with an update for you on this one. I raised an incident with the Online Banking team and they've advised that this is a known problem at the moment which will be resolved in the next update. I'll come back to you once we have a scheduled date for this 😊
Since the June 2023 System Maintenance, the dates in the Document Store are displayed as "01 Jan 0001" on all my listed documents and the most recent document is now at the bottom of the list whereas it used to be top down. Is this a known problem?
I've moved your post to this thread, hope that's ok!
@lupinr also raised this issue and I've raised it with our Service Desk for investigation 😊 I'll keep you both updated via this thread on when this is expected to be fixed!
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Apprentice
13-07-23 21:36@lupinr Hi ChristopherP. The statements download correctly but the online banking documents/statements list has all the dates set to 01/01/0001 which makes finding the correct statement to download very difficult! I have just checked and it is still the same. The last time I tried to find a statement they seemed to be listed with the oldest ones first which made it even more difficult to find the one I needed.
ChristopherP
AmyM